Delete Your Account and Data

Effective Date: August 8, 2026 · Last Updated: September 21, 2026 · Applies to the MuteMate mobile application (com.mutemate), operated by MUTEMATE, Unit No KCO45, B 128 First Floor, Sector 2, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301.

You can delete your MuteMate account and the personal data associated with it at any time. There are two ways to do this, and both result in the same deletion. You do not need to have the app installed to make a request.

1. Delete From Inside the App (Fastest)

This takes effect immediately and needs no waiting period:

Open MuteMate and sign in
Go to Settings
Under Account, select Account Info
Select Delete account, type DELETE and confirm

2. Request Deletion by Email

If you no longer have the app installed, or you cannot sign in, email us and we will delete the account for you:

Send to: support@mutemate.in
Subject: Account Deletion Request
Include: the email address of the Google account you signed up with, so we can locate the account

We acknowledge requests within 24 hours and complete verified deletion requests within 15 days. We may ask you to confirm the request from your registered email address before proceeding — this is to prevent someone else from deleting your account.

3. What Gets Deleted

When your account is deleted, the following is erased from the Service straight away, and your profile immediately stops being visible to other users:

Your profile details, bio and preferences
All photos and voice recordings you uploaded
Your matches, likes and profile views
Your chat messages
Any face verification images still held
Your notification and device tokens

4. What Is Kept, and For How Long

A limited set of records is retained after deletion. We keep these because the law requires it, not because we need them:

Registration records — 180 days. Required by Rule 3(1)(g) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These are permanently deleted once the 180 days expire. They are not used to contact you and cannot be used to restore your profile.
Payment and transaction records. Retained as required by tax and financial record-keeping obligations.
Safety reports and moderation records. Retained where another user has reported an account, or where an account was banned, so that safety decisions remain reviewable and evidence is not destroyed by the person it concerns.
Scrambled safety records — kept permanently. To stop banned people from coming back, we keep one-way hashed records: a hash of the email address of banned accounts and, for deleted accounts, a hash of the email address (and phone number, if one was on file) with a note of whether the account had been banned. A hash cannot be turned back into your email address and cannot be used to restore your profile or contact you.

Accounts under investigation. If your account is banned, or there is an unresolved report against it, related content is preserved as evidence for moderation and law-enforcement purposes instead of being erased immediately.

5. Can I Get My Account Back?

No. Deletion is permanent and your content cannot be recovered. If you sign up again later with the same email address, you start with a new, empty profile. Accounts that were banned cannot be recreated.

6. Questions

For any question about deletion or your privacy rights, contact our Grievance Officer at support@mutemate.in. Full details of how we handle your data are in our Privacy Policy.