Child Safety Standards

Effective Date: September 23, 2026 · Applies to the MuteMate mobile application (com.mutemate), operated by MUTEMATE, Unit No KCO45, B 128 First Floor, Sector 2, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301.

1. Zero Tolerance

MuteMate has zero tolerance for child sexual abuse and exploitation (CSAE) of any kind. MuteMate is an adult dating service and is not directed at, marketed to, or intended for use by anyone under 18. Any account, content, or behaviour involving the sexualisation, abuse, or exploitation of a minor is banned outright and reported as required by law.

2. Age Eligibility

Every account must confirm a date of birth showing the user is at least 18 years old before a profile can be created; our systems enforce this at the database level and reject any account that does not meet it. Sign-in is via Google Account only, and our Terms of Use prohibit anyone under 18 from registering or using the Service. We act on any report or signal that an account belongs to a minor by removing it.

3. How We Work to Prevent Abuse

Face verification. Profiles can be required to pass a liveness and photo-match check before appearing in discovery, to reduce fake and automated accounts.
Reporting and blocking. Every profile, chat, and photo in MuteMate can be reported or blocked directly from the app, without needing to contact us first.
Human moderation. Reports are reviewed by our moderation team. An account that accumulates multiple reports is automatically restricted pending review, and any account found to involve CSAE is banned immediately and permanently — banned accounts cannot be recreated.
Evidence preservation. Where a reported image or conversation may be evidence of abuse, we preserve it for moderation and, where required, for law enforcement, rather than allowing it to be deleted by the account it concerns.

4. How to Report a Concern

If you see or experience anything on MuteMate that concerns you, including anything that may involve a minor, please use the in-app Report option on the profile, chat, or photo in question. If you are unable to use the app, or your concern involves the safety of a child, contact us directly:

Email: support@mutemate.in (subject: "Child Safety Concern")

We acknowledge safety reports within 24 hours. We cooperate with law enforcement and regulatory authorities and report apparent child sexual abuse material to the appropriate authorities as required by applicable law.

5. Designated Point of Contact

Our designated point of contact for child sexual abuse and exploitation (CSAE) prevention practices and compliance is reachable at support@mutemate.in. Full details of how we handle personal data are in our Privacy Policy, and account/content rules are in our Terms of Use.