THIS TERMS OF SERVICE AGREEMENT (“AGREEMENT” OR “TERMS”) CONSTITUTES A LEGALLY BINDING CONTRACT BETWEEN YOU (“USER,” “YOU,” OR “YOUR”) AND MUTEMATE, HAVING ITS OFFICE AT UNIT NO KCO45, B 128 FIRST FLOOR, SECTOR 2, NOIDA, GAUTAM BUDDHA NAGAR, UTTAR PRADESH, 201301 (“OPERATOR,” “WE,” “US,” OR “OUR”), GOVERNING YOUR ACCESS TO AND USE OF THE MUTEMATE MOBILE APPLICATION, ASSOCIATED WEBSITES, AND RELATED SERVICES (COLLECTIVELY, THE “SERVICE” OR “APP”).
BY CREATING AN ACCOUNT, ACCESSING, DOWNLOADING, OR UTILIZING THE SERVICE IN ANY MANNER, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS CONTAINED HEREIN. IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL PROVISIONS OF THIS AGREEMENT, YOU ARE STRICTLY PROHIBITED FROM ACCESSING OR USING THE SERVICE AND MUST IMMEDIATELY CEASE ALL USE AND DELETE THE APPLICATION FROM YOUR DEVICES.
Access to and utilization of the Service is strictly conditioned upon the User having attained at least eighteen (18) years of age, or the legal age of majority in the jurisdiction in which the User resides, whichever is greater. By creating an account, You warrant and represent that You satisfy this age requirement.
By registering for or using the Service, You expressly represent and warrant that You have never been convicted of a felony, a crime of violence, or a sexual offense under any local, state, national, or international law, and that You are not currently registered — nor required to register — as a sex offender with any governmental registry.
You shall maintain the strict confidentiality of Your authentication credentials. You assume sole legal and financial responsibility for all actions, transmissions, and liabilities incurred under Your account. You covenant to immediately notify Operator in writing at support@mutemate.in upon discovering any unauthorized access, breach, or compromise of Your account security.
Subject to Your continuous compliance with this Agreement, Operator hereby grants You a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to download, install, and execute the App on a compatible mobile device solely for Your personal, non-commercial, romantic, or social networking purposes.
You shall not, directly or indirectly:
Except for User Content explicitly submitted by You, all right, title, and interest in and to the Service — including all software code, trademarks, service marks, user interfaces, trade secrets, algorithms, and visual designs — remain the exclusive intellectual property of Operator and its licensors. No implied rights or licenses are granted hereunder.
“User Content” encompasses any and all text, photographs, profile data, audio-visual files, chat transmissions, or materials posted, uploaded, or transmitted to the App by a User. You retain sole ownership of, and full legal liability for, all User Content originating from Your account.
By transmitting User Content to or through the Service, You grant Operator a non-exclusive, royalty-free, worldwide license to host, store, replicate, display, adapt and reformat such User Content, and to allow our service providers to do so on our behalf, solely to operate and maintain the Service. This license lasts only while Your User Content is on the Service and ends when You delete that content or Your account, except for the limited copies we must keep as described in the Privacy Policy (for example, safety reports and legal holds). We do not use Your photos or messages to advertise the Service.
You expressly covenant that Your User Content and conduct on the App shall NOT:
Operator reserves the right, but disclaims any affirmative statutory or contractual duty, to monitor, pre-screen, audit, modify, flag, or permanently delete any User Content deemed, in Operator's sole discretion, to violate this Agreement or pose legal liability to the Service.
At least once a year we will remind You of these Terms and the Privacy Policy, and that we may suspend or remove Your access or content if You do not follow them.
USER EXPRESSLY ACKNOWLEDGES AND AGREES THAT OPERATOR DOES NOT CONDUCT FORMAL CRIMINAL BACKGROUND SCREENINGS, SEX OFFENDER REGISTRY SEARCHES, CREDIT CHECKS, OR INDEPENDENT IDENTITY VERIFICATIONS ON ITS USERS. OPERATOR MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING THE CONDUCT, CHARACTER, INTENTIONS, LEGITIMACY, PHYSICAL SAFETY, HEALTH, OR COMPATIBILITY OF ANY USER.
YOU ASSUME ALL RISKS, KNOWN AND UNKNOWN, ASSOCIATED WITH ANY ONLINE OR OFFLINE COMMUNICATIONS, MEETINGS, OR INTERACTIONS WITH OTHER USERS MATCHED THROUGH THE APP. YOU COVENANT TO EXERCISE REASONABLE PRECAUTIONS AND SOUND JUDGMENT IN ALL INTERACTIONS.
YOU ARE STRICTLY ADVISED NEVER TO TRANSMIT MONEY, WIRE TRANSFERS, OR FINANCIAL DETAILS TO ANY PERSON MET THROUGH THE SERVICE. OPERATOR ASSUMES ZERO LIABILITY FOR FINANCIAL LOSSES SUFFERED AS A RESULT OF USER-TO-USER SCAMS OR FRAUD.
The Service may contain embedded links, API integrations, or promotional advertisements originating from third-party vendors. Operator exercises no editorial or operational control over third-party platforms and assumes no responsibility for their privacy practices, terms, or service reliability.
Operator is under no obligation to arbitrate, mediate, or resolve disputes arising between individual Users of the Service.
To the maximum extent permitted under law, You hereby release and hold harmless Operator, its officers, operators, affiliates, agents, and employees from any past, present, or future claims, demands, damages, or liabilities arising directly or indirectly out of Your interactions with other Users or third-party platforms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. OPERATOR EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, SYSTEM INTEGRATION, AND NON-INFRINGEMENT.
OPERATOR MAKES NO REPRESENTATION OR WARRANTY THAT:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OPERATOR, MUTEMATE, ITS CREATORS, OFFICERS, EMPLOYEES, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF DATA, DEVICE DAMAGE, OR PROCUREMENT OF SUBSTITUTE GOODS — ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OPERATOR’S TOTAL CUMULATIVE AND AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE SHALL AT ALL TIMES BE STRICTLY CAPPED AT AND LIMITED TO THE GREATER OF:
You agree to indemnify, defend, and hold harmless Operator, its affiliates, agents, officers, and employees from and against any third-party claims, demands, liabilities, expenses, losses, or legal fees (including reasonable attorneys' fees) resulting from or arising out of: (a) Your breach of this Agreement; (b) Your User Content; (c) Your violation of applicable statutes or third-party rights; or (d) Your conduct or interactions with other Users.
This Agreement remains in full force and effect throughout the duration of Your active account or utilization of the Service.
Operator retains the absolute, unilateral right to immediately suspend, restrict, or terminate Your account, access, or licenses granted hereunder, without prior notice or liability, for any violation of this Agreement, fraudulent behavior, or conduct detrimental to the platform community.
Upon termination, Your right to access the Service terminates immediately. Termination shall not extinguish or modify any accrued payment obligations or liability provisions intended by their nature to survive, including Sections 2.3, 4, 5, 6, 7, 10, and 12.
An account that is reported by several different members may be suspended automatically; reports against paying members are reviewed by a person first. We may also show You a warning in the App. If You believe an action was a mistake, email support@mutemate.in with the subject "Appeal" and the email address of Your account; we will review it and reply within fifteen (15) days. Accounts that have been banned may not be re-created.
Operator complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If You believe in good faith that content hosted on Mutemate infringes Your copyright, You may submit a written DMCA Notice containing the following information to our Designated Copyright Agent:
Designated Copyright Agent Contact:
This Agreement is governed by the laws of India.
Prior to initiating formal litigation or arbitration, You and Operator covenant to attempt to resolve any dispute, claim, or controversy informally for a mandatory period of thirty (30) days by submitting written notice to support@mutemate.in.
If informal resolution fails, all unresolved claims arising out of or relating to this Agreement or the Service shall be finally settled by arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The seat and venue of the arbitration shall be Noida, Gautam Buddha Nagar, Uttar Pradesh, India. The tribunal shall consist of a sole arbitrator appointed by mutual agreement or, failing agreement within thirty (30) days, by the competent court. Proceedings shall be in English and, unless otherwise ordered, may be conducted virtually, using written submissions, teleconference, or online platforms.
To the extent permitted by law, claims must be brought on an individual basis and not as a class, collective, or consolidated action.
Nothing in this Section removes Your right to approach a Consumer Commission or any statutory authority or court where the law does not allow that right to be waived. For any dispute where arbitration does not apply, the courts at Gautam Buddha Nagar, Uttar Pradesh, India shall have exclusive jurisdiction.
MuteMate offers Premium subscriptions (for example weekly, monthly or multi-month plans), Instant Chat message packs and profile Boosts. The price and what each includes are shown in the app before you buy. All purchases are made through Google Play Billing.
Instant Chat message packs and Boosts are one-time purchases. Message packs can only be used while you have an active Premium subscription; if your subscription ends, unused messages stay saved and can be used again when you subscribe. A Boost runs for the period shown when you buy it.
Purchases are final and non-refundable, except as set out in this Section or where applicable consumer law requires otherwise. Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019.
You consent to receive all operational disclosures, legal notices, policy updates, and contractual communications electronically via email or in-app notifications, satisfying all statutory "in-writing" requirements.
If any provision of this Agreement is declared invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall remain in full force and effect.
This Agreement constitutes the complete and exclusive statement of understanding between You and Operator concerning the Service, superseding all prior oral or written proposals. Operator's failure to enforce any right hereunder shall not constitute a waiver of future enforcement.
You may not assign, transfer, or delegate Your rights or obligations under this Agreement without Operator's prior written consent. Operator may freely assign its rights hereunder without restriction.
We may update these Terms from time to time. If we make a material change, we will tell You in the App (for example in a notice or in Your Support Team thread) or by email before it takes effect, and we will update the date at the top. If You do not agree, You can stop using the Service and delete Your account; continuing to use MuteMate after the change takes effect means You accept the updated Terms.
Face verification. Some accounts must pass a face check before they are shown to other members. How it works and how the images are handled is explained in Section 2 of the Privacy Policy. It checks that a live person matches the profile photo; it is not a background check or a guarantee of who someone is (see Section 4.1).
View-once photos. Photos sent in chat disappear shortly after the recipient opens them. We cannot prevent a recipient from photographing the screen with another device or from capturing it on a device where screenshot blocking is not possible.
Referral rewards. Referral rewards (such as extra Premium days, Instant Chat messages, or a Boost) follow the rules shown in the App, have no cash value, may be changed or withdrawn, and may be cancelled if we find abuse.
In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and applicable data protection regulations, any statutory inquiries, complaints, or legal grievances regarding the processing of data or service operations must be submitted to our Designated Grievance Lead: